- Customers can return their order within 15 days of the order delivery
- All returns must be in unused condition with all original tags and packaging intact
- The product amount will be credited back to your account as reward points, once we have received the products and quality check is done
- Refund of shipping and COD charges is not applicable
- As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you in terms of Reward Points which you can use on future orders
1. What are the terms and conditions for refund?
- You can ask for a refund against any of your order within 15 days of its date of delivery
- All refunds will be credited into your The Souled Store account as Reward Points which you can use to shop on momstouchstore.com
- For any other requests or queries regarding this, kindly write to us at email@example.com.
2. What are the rules for Courier charges refund?
- As we do not have a reverse pickup facility yet, we will provide you Reward Points worth Rs.100 for the shipping charges borne by you
- Please make sure your courier costs do not exceed our Reward Points rates. We recommend use ‘Speed Post’ as your courier service
- Speed Post is a government of India owned entity and has the most widely distributed postal network in India
- Courier refund rates are fixed and will not change depending on the courier service you choose to return the product
3. How long does the refund procedure take?
The refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your The Moms Touch Store account as Reward Points.
4. Where should I return my product?
You could courier the product to us at the address mentioned below and we will reimburse courier charges. You will be credited with Rs.100 as Reward Points.
SGS Interknits P Ltd,(Moms Touch Store)
Shed no: 54, Tekic SIDCO,
5. I haven't received my refund yet. What should I do?
- We update our customers through emails once we initiate the refund procedure
- If our last email states that we have initiated the refund procedure, kindly wait for the process to complete
- For queries you can write to us at Support@momstouchstore.com